At Univox Technology, we are committed to protecting your privacy and handling your personal information responsibly while providing a positive experience through our website, applications, products, and services.

This Privacy Policy explains how and why we collect, use, disclose, and protect personal information when you interact with Univox Technology, visit our website, submit forms, use our applications, or use our communication, telephony, messaging, and related technology services.

Additional information about our privacy practices may be provided in supplemental notices, service agreements, or terms presented at or before the time information is collected.

How We Collect Your Personal Information

We may collect personal information in several ways, including when:

• You provide information directly to us through forms, account registration, service requests, purchases, support inquiries, surveys, or other communications
• You use our website, applications, or services
• You interact with our support, sales, billing, or technical teams
• We receive information from business partners, service providers, integrations, or other users of our services
• Information is generated through the normal operation of our services, including service usage, communications metadata, and system activity

What Personal Information We Collect

Depending on your interaction with Univox Technology, we may collect the following categories of information:

Contact Information

Name, username, email address, phone number, company name, mailing address, service address, and other identifiers you choose to provide.

Billing and Payment Information

Billing contact name, billing address, payment details, and other information necessary to process transactions and manage accounts.

Account Information

Account number, assigned phone numbers, service preferences, language preferences, department or title information, and account configuration details.

Communications and User Content

Information contained in files, messages, SMS, voicemail, call records, recordings, transcripts, images, notes, support tickets, and other content processed through our services, as applicable.

Service Usage Data

IP address, device type, browser type, operating system, application version, login activity, usage logs, call detail records, network and connection data, quality metrics, and related service analytics.

Location Information

General geolocation or service-related location data where necessary for the operation, security, fraud prevention, or delivery of services.

Support and Business Communications

Emails, chat messages, calls, support interactions, surveys, recordings, transcripts, and other communications with our team.

Other Information

Any personal information voluntarily submitted through our website, service forms, integrations, customer interactions, or related communications.

How We Use Your Personal Information

We may use your personal information to:

• Create and manage your account
• Provide, operate, maintain, and support our services
• Process payments and billing
• Respond to customer service and technical support requests
• Communicate with you regarding service updates, notices, and operational matters
• Improve our website, applications, systems, and services
• Monitor service quality, performance, and reliability
• Detect and prevent fraud, spam, abuse, security incidents, or violations of our policies
• Personalize your experience
• Conduct analytics, internal reporting, and service optimization
• Comply with legal, regulatory, tax, accounting, and contractual obligations
• Provide marketing communications where permitted by law

We may also use automated tools, artificial intelligence, machine learning, or similar technologies to support, maintain, improve, and enhance our services and related business operations.

SMS Consent and Mobile Information

We do not pass any individual’s consent to receive SMS messages from Univox Technology to any third party.

We do not share phone numbers with third parties for the purpose of allowing those third parties to send SMS messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties except as necessary to deliver and support messaging services, including with platform providers, carriers, and vendors strictly required for the operation of those services.

Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember preferences, improve user experience, analyze traffic, enhance functionality, and support security and performance.

You may be able to adjust your browser settings to refuse certain cookies, although doing so may affect the functionality of some parts of our website or services.

How We Share Personal Information

We may share personal information only as necessary for legitimate business, operational, or legal purposes, including with:

• Affiliates or related entities of Univox Technology
• Authorized resellers, partners, or agents involved in delivering or supporting services
• Service providers, contractors, vendors, and technology partners who assist with hosting, infrastructure, billing, payment processing, messaging, support, analytics, fraud prevention, maintenance, or operations
• Governmental, regulatory, legal, or law enforcement authorities where required by law or legal process
• Parties involved in an actual or proposed merger, acquisition, financing, asset sale, reorganization, or similar business transaction
• Other third parties where you have given consent or where disclosure is otherwise legally permitted

We do not sell personal information in the ordinary meaning of that term.

Your Privacy Rights

Depending on your jurisdiction and applicable law, you may have rights regarding your personal information, which may include the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Request restriction of certain processing
• Object to certain uses of personal information
• Request portability of personal information, where applicable
• Withdraw consent where processing is based on consent

If we process personal information on behalf of a customer as a service provider or processor, requests regarding that information may need to be directed to the applicable customer.

Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including for legal, regulatory, tax, accounting, contractual, dispute resolution, security, and legitimate business purposes.

When personal information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable law and our retention practices.

International Data Transfers

Your personal information may be transferred to and processed in countries other than the country in which you reside, including the United States, where our systems, providers, or operational partners may be located.

Where required, we take reasonable steps to ensure appropriate safeguards are in place for such transfers in accordance with applicable data protection laws.

Children’s Privacy

Univox Technology does not knowingly collect personal information directly from children under the age required by applicable law without appropriate authorization. If you believe a child has provided personal information to us inappropriately, please contact us so we can review and address the matter.

Third-Party Sites and Services

Our website, applications, or services may contain links to or integrations with third-party websites, products, or services. This Privacy Policy does not apply to those third parties, and Univox Technology is not responsible for their privacy practices, content, or policies.

We encourage you to review the privacy policies of any third-party site or service before providing personal information.

Public Forums and User Submissions

If our website or services make available public blogs, forums, comments, or community features, any information submitted there may be publicly visible and may be read, collected, or used by others. Please exercise caution before sharing personal information in public areas.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, operational, or business changes. When we do, we will post the updated version on this page.

Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our privacy practices, you may contact us at:

Univox Technology
2645 Executive Park Dr. Suite 335
Weston, FL 33331
USA
Phone: 954 247 4068
Email: info@univoxtechnology.com

Terms & Conditions for SMS Communications

By providing your mobile phone number to Univox Technology through our website, forms, service requests, account registration, or any other communication channel, you agree to receive text messages from Univox Technology in accordance with these Terms & Conditions.

Types of Messages You May Receive

Messages from Univox Technology may include, but are not limited to:

• Customer support messages
• Service notifications
• Appointment reminders
• Account-related updates
• Follow-up communications
• Billing or service-related notices
• Promotional or marketing messages, where applicable and where consent has been provided

Message Frequency

Message frequency may vary depending on your interaction with Univox Technology, the services you request, your account activity, and your communication preferences.

Message and Data Rates

Message and data rates may apply according to your wireless carrier plan. Univox Technology is not responsible for any messaging or data charges imposed by your mobile carrier.

Opt-In

By submitting your mobile phone number through any Univox Technology website form, service form, support request, registration process, or other communication channel, and by providing your consent where required, you agree to receive SMS or MMS messages from Univox Technology.

Opt-Out

You may opt out of receiving text messages from Univox Technology at any time by replying STOP to any SMS message.

After you reply STOP, you may receive one final message confirming that you have been unsubscribed from further text communications.

Help

If you need assistance, you may reply HELP to any message or contact Univox Technology directly using the contact information provided below.

Privacy

Your privacy is important to us. Your personal information will be handled in accordance with the Univox Technology Privacy Policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties except as necessary to deliver and support messaging services, including with platform providers, carriers, and vendors strictly required for the operation of those services.

Service Availability

SMS and MMS message delivery depends on your wireless carrier and network availability. Carriers are not liable for delayed or undelivered messages.

Changes to These Terms

Univox Technology may update these Terms & Conditions from time to time. Any updates will be posted on this page.

Contact Information

If you have any questions regarding these Terms & Conditions, please contact us at:

Univox Technology
2645 Executive Park Dr. Suite 335
Weston, FL 33331
USA
Phone: 954 247 4068
Email: info@univoxtechnology.com